Shipping Within the US
*Due to the ongoing impacts of Covid-19, packages and products may require more time to be delivered. Please contact us if further details are needed!
JEPsweetbox, SHIPS YEAR-ROUND VIA USPS, WITH SEVERAL OPTIONS:
With our Ground Shipping option, orders are processed within 2-3 business days and shipped Monday through Friday. Orders usually arrive within 3 - 5 business days to most U.S. locations.
Need it faster? For expedited orders, we offer Two Day and Overnight shipping options. 1-2 business days of processing time will still apply.
We currently only ship within the continental U.S.
SEVERE WEATHER DELAYSWhile we do our best to ensure timely delivery of all shipments, JEPsweetbox, is not responsible for delivery delays, damages or non-delivery caused by adverse or unpredictable weather conditions, natural disasters or other acts of god.
DON’T LET IT MELT! WARM WEATHER SHIPPING
We LOVE chocolate and candy at JEPsweetbox – however, both are extremely heat sensitive. Though we do take great care in packing our candy with insulation and ice packs during warm weather, we suggest Two Day or Overnight shipping for select heat sensitive items. Certain items must be shipped utilizing ice packs and cooler bags. If one or more items in your order fall into this category, a cooler bag and ice pack will be added to your order at an additional cost.
If you have received melted product, you are required to take a picture and contact customer service within 24 hours of USPS delivering the package. Customer service can be reached at customer management firstname.lastname@example.org
P.O. BOXESDue to the perishable nature of our sweet treats, we are unable to deliver to P.O. boxes. If a P.O. Box is provided at checkout, your order will be put on hold while one of our customer service representatives reaches out to you for a physical street address.