FAQs

Frequently Asked Questions

SHIPPING & HANDLING

How do you ship chocolate and candy during warm months?


During warm months and when sending to warmer climates, we pack our candy carefully with insulation and ice packs to keep the product as fresh as possible. If your order includes a more heat sensitive item (like chocolate), we recommend choosing expedited shipping to shorten the amount of time the package is left outside.

What is your return/refund policy?

For the health and safety of our customers, Jepsweetbox does NOT accept returns of any edible products.
We only except returns on non-Ed idle items that have not been worn or used (apparel, accessories, etc. )

Refunds for returns exclude shipping costs, and the customer is responsible for shipping the products back to us in their original condition at their expense. 
A 10% restocking fee will be applied to returns of non-edible products. 

*Unfortunately, we cannot accept returns on sale items or gift cards. You can always contact us for any return questions go through our Customer Service Department at info@jepsweetbox.com

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Do I have to pay sales tax?

Yes, JEPsweetbox, does charge sales tax on all edible and non-edible items.

Where can I find coupon codes?

You can subscribe to our newsletter to receive specials and new product information. Also we oftentimes promote our specials and coupon codes on Facebook, Instagram and Pinterest. 

Do you have a minimum order amount?

Jepsweetbox.com, does not have a minimum order amount.

What forms of payment do you take?

We accept Visa, MasterCard, Discover, and American Express. You can also pay with a PayPal account,  Applepay,

 

Do you have a storefront I can visit to browse your selection of products?


 Although we do not have a physical location where customers can come to view or pick up products, all of our products are conveniently accessible at the Jepsweetbox.com website. Our website offers some premium selections and more with high-quality pictures, sizes, prices, and descriptions. We also offer highly competitive shipping rates for our customers. If there are any details for a product that you need further information, please contact our friendly customer service staff at info@jepsweetbox.com